As a vacation rental management company, the busy vacation rental season can be both exciting and challenging. It's a time of year when you can expect an influx of guests, which can be great for business, but it can also be stressful if you're not prepared. To help you get ready for the busy season, here are five tips to follow:
1. Get organized:
One of the best things you can do to prepare for the busy season is to get organized. Make sure all your booking information, guest information, and rental property details are up to date and easily accessible. Consider using a property care and operations system like EZcare to help you streamline your processes and keep everything in one place. This will help you stay on top of bookings, guest communications, and any maintenance or cleaning tasks that need to be done.
2. Focus on marketing:
The busy season is a great time to ramp up your marketing efforts. Make sure your website is up to date with accurate information and attractive photos of your rental properties. Consider running targeted ads on social media or partnering with local tourism organizations to get more visibility for your business. You may also want to offer special promotions or discounts to attract more guests during the busy season.
3. Hire extra staff:
Depending on the size of your vacation rental management company, you may need to hire extra staff to help you during the busy season. This could include additional cleaners, maintenance workers, or guest services representatives. Make sure you have a plan in place for training and managing any new staff members to ensure they're able to provide the same level of quality service as your regular team.
4. Stay on top of maintenance:
With more guests coming and going during the busy season, it's important to stay on top of maintenance tasks to keep your rental properties in top shape. Make sure you have a system in place for regular inspections and repairs, and consider investing in any upgrades or improvements that will make your properties more appealing to guests. Using EZcare's platform, you can easily create tasks of annual inspections, pool and hot tub maintenance, recurring filter changes, and unit inventory check and restocking.
5. Communicate with guests:
Finally, it's important to communicate clearly and regularly with guests during the busy season. Make sure they have all the information they need to have a great stay, including check-in and check-out procedures, house rules, and any local recommendations. Consider sending pre-arrival emails with important details and checking in with guests during their stay to ensure they're comfortable and happy with their experience. EZcare's guest communication module can help you automate these tasks.
By following these tips, you can help ensure that your vacation rental management company is ready for the busy season and able to provide a great experience for your guests. With the right preparation and attention to detail, you can make the most of this exciting time of year and build your business for the long term.